How to use the Mail Troubleshooter in WHM

How to use the Mail Troubleshooter in WHM

In this tutorial I will show you, how to use the Mail Troubleshooter in WHM.

Part of being an administrator for a dedicated server is the need to maintain your email service. If you have a problem with email, there are tools provided with WHM that can help you determine where the problem is occurring. The following article describes the different tools provided by WHM to troubleshoot your email service.

Mail Delivery Reports

The mail delivery reports allow you to find and review messages sent from and received by your server. You can see the details for each message delivery as well as the details for each delivery attempt. You can filter the messages using month, day, or year. Note that your queries can only return a maximum of 1000 entries per type. Data for email is retained for 30 days. You can use this report to determine if mail is actually being delivered. You can also see the details on mail that fails to be delivered.

How to use the Mail Delivery Report

Step 1: Login to the WHM

Step 2: In the left-side menu pane, find Mail Delivery Reports under the Email section and click on it.

Step 3: You will see the Report Inquiry form. Select the search term by typing in a search box. You can change the type data you’re looking for by clicking on the drop-down arrow. By default, it starts with Recipient. You can further refine the search by using the Search Type and Delivery type options.

Step 4: Select at Start and End date for the search.

Step 5: Click on Run Report.

For more information on Mail Delivery Reports settings in WHM, please see the official documentation.

Mail Troubleshooter

The Mail Troubleshooter allows you to trace the route that an email takes for delivery. This tool is often used for delivery problems.

How to use the Mail Troubleshooter in WHM

Step 1: Login to the WHM

Step 2: Select Mail Troubleshooter from the menu at left.

Step 3: When the interface appears, you will see the small entry field labeled “Email to trace”. Type in the name of the email address you wish to trace. Click on Reset to clear the field.

Step 4: Click on Submit in order to begin the trace.

When the trace is complete you’ll see details for the delivery of the email. The details provides information on the servers for the recipient.

For more information on the Mail Troubleshooter in WHM, please see the official documentation.

This is the end of the tutorial. You now know how to use the Mail Troubleshooter in WHM.

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